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Terms & Conditions

Shipping Policy

Our shipping policies appear below.

  • Most orders placed before 10AM PST Monday through Friday will be processed and confirmed same day.
  • Please note that orders placed after 10AM PST Monday through Friday may not be processed and confirmed until the following business day. Orders placed after 12PM PST Friday will be processed and confirmed the following Monday. We observe all federal holidays.
  • Orders placed on Saturday or Sunday will be processed and confirmed on Monday (most orders will also ship on Monday).
  • Order acknowledgment, confirmation of product availability, and shipping tracking information will be provided to you via email after your order is processed.
  • When your order is shipped, we will notify you by email when that has occurred.
  • Large, oversized, or multi-boxed items may incur additional shipping charges. You will be notified of additional shipping charges prior to final processing and shipping, and will have an opportunity to cancel or change your order if you are not satisfied with any additional charges.

Expected Delivery Dates:

All dates are estimates and actual delivery dates may vary.

Domestic Orders

  • FedEx Home Delivery: 3-7 business days after order processing.
  • FedEx 2-Day: 2-3 business days after order processing. 2-3 Day Express delivery dates do not have guaranteed delivery times.
  • FedEx Standard Overnight: 1 business day after order processing. Standard Overnight does not have guaranteed delivery times.

Signatures may be required upon delivery. Drivers will not leave packages without signatures, so you must arrange for someone to receive the package and sign for it. You may want to use a business shipping address to ensure that someone will be available to sign for the package.

International Orders

  • FedEx International Economy: 2-5 business days (not including Customs delays).
  • FedEx International Priority: 1-3 business days (not including Customs delays).

Shipments to Vietnam and Singapore are currently suspended as they are outside of our shipping jurisdiction. We do apologize for the inconvenience.

All FedEx international orders are subject to customs and duties fees. All fees associated with international orders being refused by the recipient will be deducted from the refund amount.

If you have any questions regarding our shipping policy please email support@xpalpower.com or call (866)-972-5769 (International customers, please email service@xpalpower.com.

Product Warranty

PowerSkin

XPAL Power warrants to the original purchaser that the PowerSkin product shall be free from defects in material and workmanship for a period of one (1) year from the date of purchase. Limitations: The internal battery cell of the power pack is warranted for a period of 6 months from the date of purchase. Please make warranty claims to www.power-skin.com or call (866) 972-5769.

Warranty: http://www.power-skin.com/terms.php#warranty

SpareOne

All Products are warranted against defects in materials and workmanship for a period of (1) year from the date of original purchase (“Warranty Period”). All products must be registered online at www.spareone.com within 90 days from the date of purchase to qualify for the one year warranty. SpareOne will replace any defective units only.

Warranty: http://spareone.com/terms.php#warranty

Energizer® Energi To Go®

XPAL Power warrants to the original purchaser that the Energizer Energi-To-Go product shall be free from defects in material and workmanship for a period of three (3) years from the date of purchase. All accessories, such as adapters, tips, and cables, have a warranty period of one (1) year. The internal battery cell of the power pack is warranted for a period of six (6) months from the date of purchase. Please make warranty claims to http://www.energizerpowerpacks.com or call (866)-972-5769 (International customers, please email service@xpalpower.com..

Warranty: http://www.energizerpowerpacks.com/terms.php#warranty

Promotional Items

Free items included for promotional purposes are not refundable, have zero dollar value and are not eligible for warranty registration.

Return Policy

If you are not satisfied with your purchase, you may return it for an exchange or refund (excluding shipping and handling charges) within 30 days of invoice, subject to a Return Authorization from XPAL Power, Inc.. Keep your purchase, accessories, and all packing materials in new condition to avoid any restocking fees. Web order and mail-order purchases require an RMA# (Return Material Authorization). For an RMA#, call Customer Service at (866)-972-5769 (International customers, please email service@xpalpower.com. Please note that an RMA# does not guarantee final disposition and all returns are subject to inspection. All exchanged/returned merchandise must be in its original factory package, including all packaging materials, inserts and manuals, warranty cards (not filled out), and all accessories. Please do not tape or write anything on the item or the original manufacturer's packaging. In some cases, we may charge you and reduce your credit for the replacement of damaged, altered, missing, written-on or taped-on contents or packaging. We reserve the right to refuse any such items.

Sales Tax

In addition to the price of your purchase, XPAL Power, Inc. will charge you sales tax based on your shipping address and the sales tax rate in effect at the time your order is billed.

Coupon Redemption

Acceptance of coupons for redemption by any coupon-accepting entity (herein referred to as Retailer) signifies their acceptance of the terms and conditions printed on said coupons and set forth below, which are incorporated into all TennRich International Corp. & XPAL Power, Inc. (herein referred to as Manufacturer) coupons by reference. Each submission of coupon(s) to the Manufacturer creates a binding, enforceable agreement (herein referred to as Agreement) to honor the following terms and conditions. It is the Retailer's responsibility to ensure its employees are aware of and in compliance with this policy.

YOUR ACCEPTANCE AND REDEMPTION OF THE MANUFACTURER'S COUPONS CONSTITUTE A BINDING AGREEMENT TO HONOR THE FOLLOWING COUPON REQUIREMENTS:

I. A coupon, subject to this Agreement, shall be redeemable only when an actual consumer purchases the brands/products/sizes/quantities indicated on the face of the coupon, prior to the expiration date, and Retailer subtracts the face value from the retail price of the Manufacturer's product.

II. Coupons may not be reproduced, photo-copied, trimmed, or altered in any way.

III. Only one coupon may be redeemed against the purchase of a product or products such as in the case of multiple purchase requirements as specified on the coupon.

IV. The consumer is required to pay any applicable sales tax charged in connection with the purchase of the product.

V. Coupons must not be accepted from a consumer after the stated expiration date. Only coupons received by the Manufacturer or Manufacturer's agent within six months (180 days) of the expiration date on the face of the coupon will be honored.

VI. For Internet coupons, only coupons authorized by the Manufacturer through an approved Internet vendor will be accepted. Neither reproductions nor counterfeit coupons will be honored.

VII. Coupons are not authorized to be used when the consumer is purchasing products for resale. The Manufacturer reserves its right not to honor redemption of any such coupon at any time it discovers such use.

VIII. Coupons are good only in the fifty United States, Puerto Rico, the District of Columbia, US territories and possessions, and in US Military installations worldwide, including A.P.O.'s and F.P.O.'s, or as otherwise restricted on the coupon.

IX. The terms and conditions of a coupon offer, as printed on the coupon, clearly set forth the offer and the intent of the Manufacturer, and override any technical issues, conflicts, or scanning problems in the bar code.

X. Coupons are void where prohibited, taxed, or otherwise restricted by law.

XI. Coupons are non-assignable and are void if sold, traded, or auctioned or otherwise transferred by their original recipient to any other person, firm, group, or organization. The Manufacturer does not permit the unauthorized distribution, collection, sale, or assignment of its coupons for any reason. The Manufacturer’s coupons are not to be used in swap boxes, taped to product, sold, or traded online or otherwise made available to anyone outside their intended means of distribution. Coupons may not be gathered and distributed by any person or group for charitable fund-raising purposes.